Yes, your unused hours are rolled over to the next month. We want you to have the full value of your hard earned money.
Yes, you need to verify your PayPal to sign-up for the Free Trial. This is for your convenience so that your Free Trial can automatically convert to paid plan without you again have to login to PayPal.
Free Trial is of 3 hours for 48 hours. After you have successfully signed-up for the Free Trial, simply start sending tasks.
After the Free Trial is over, your subscription will automatically convert to your chosen paid plan. If you are happy during the Free Trial, then just continue using the subscription.
Yes, you can upgrade or downgrade your plan instantly or from the next billing date from your portal at www.urbantimer.com.
Yes, certainly. Just let us know that you only want to communicate with one person regarding your tasks.
We currently work only during Indian business hours. So far this hasn’t been a problem with any of our clients. They, in fact, like the fact that we work while they sleep.
Communicating hasn’t been a problem either as we are available either during the morning or evening hours for real-time communication.
There are couple of ways you can take care of this. You can purchase extra hours @ USD 12 per hour. Or can login to your portal and restart your current plan instantly without waiting for the next billing date.
Please send us your task details via email to email@example.com or the Talk to us form, and we will get back to you with a quote for this one-time task.
We can handle almost any task than can be taken care of virtually. However, if there is any task you have placed and we are unable to perform, then we will certainly get back to you with a way forward for the task.
You are eligible for refund of the hours in hour worth if the tasks we worked for haven’t been as per the quality you were looking for.
We offer a free trial for you to check the quality of work, and then proceed with a subscription.
Our subscriptions are monthly recurring which are via PayPal. We can also send you an invoice from PayPal every month which you can pay via Credit Card, depending on PayPal’s policy in your country.
There are couple of ways you can cancel your subscription. You can login to your PayPal account and cancel the UrbanTimer recurring profile in your PayPal account. Or, you can also email us, and we will cancel the payment profile for you.
You can communicate with your Dedicated Assistant via Email, Skype or Slack.
No worries. Simply let us know and we will cancel your subscription. You can also cancel your recurring payment profile by logging-in to your PayPal account.
Reasons vary for different people. Some common scenarios where people feel the need to hire a virtual assistant are :
When you have a bigger workload than you can possibly take up all by yourself.
When you need to spend more time with your family.
For a side gig or passion project.