FAQs

Hours are not rolled over from one month to the other. Clients will have to utilize all the hours of the respective plan within the time frame of 30 days from the start of the plan.

If you do not wish to continue with our monthly subscription, then please cancel recurring account by notifying us before your next billing date. You get 85% of the subscription amount refunded in case you claim for it before 48 hours of the transaction. It is a transaction charge. After 48 hours: You do not get refund and can use your purchased hours within 30 days from the time you got charged.

We ask you to verify your payment details during your Free Trial so that there isn’t any interruption in the service after your free trial ends, and you are automatically subscribed to the paid plan without any hassle.

No. Dedicated assistant is only available with the Dedicated Plan. But with the other plans also you will have quality assistance every time. Anyway, if you want to have one, we can assist you in some cases.

You can unsubscribe anytime by sending an email to us at info@urbantimer.com . Once we receive your mail we will unsubscribe you. But that does not end our relation with you. You are always welcome to come back.

It is simple. In your dashboard post log in, you have a section “Add Hours” which is available in the edit mode from where you can add hours to your profile.

Yes, you can. In that case, you will have to put the e-mail id of the person you want to authorize in the “Secondary E-mail” field of your account.

In your dashboard post log in, you have a section “Change Plan” which is available in the edit mode from where you can change your plan anytime you wish to. You have an option to change the plan immediately or from the next billing date. You can choose either of the two options.

Each of our Virtual Assistant executives have their own e-mail id of the organization. You can connect to them by their e-mail id anytime from anywhere.

We at UrbanTimer are quite concerned with security of the data of our esteemed clients. Hence, our clients always trust the security of their data with UrbanTimer. All our personal assistants have signed an NDA with the company, and we maintain strict privacy rules.

You can always unsubscribe after the free trial. After the free hours, we expect you to stay with us as our service is best in class. Still, if you want to leave, you can, UrbanTimer will not charge you even a single penny for that, we are good people. :)

This is because if you try to send tasks from email address other than the registered one, the tasks will not reach our end. So, it is always advisable to send tasks from your registered e-mail address.

Project is something that is not covered in the monthly subscription. Website development, Mobile app development, Logo design, Outbound calling, Market research are few examples of projects. Any one time task for which you do not require a subscription is also considered as project. Project can be taken under a fixed price or hourly price. Do you have a project? Send us your requirement at info@urbantimer.com and we will get back to you shortly.